Refund policy

We have a strict no return, no refund, no exchange policy for all items purchased online or in store for The Balcony Candy Shoppe


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The Balcony Candy Shoppe must be contacted within 24 hours of delivery of the package.